We have tried to field a few of the more commonly asked questions but please contact us if anything is unclear or you need further information.
Frequently asked questions
What hours do Care with Care offer?
Services are available 7 days a week, 365 days a year, between 7am and 7pm. Clients have full say in the provision and the timing of visits. We will try to make our visits as close to the times you prefer but staff shortages and incidents beyond our control may mean that the times vary.
Is Care with Care open over Christmas and New Year?
Services are available throughout the year but are limited on Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day. Services will be provided where a vulnerable, elderly person would be at risk if left alone.
Do Care with Care cover nights?
Unfortunately, this is not a service that is available at present.
What area do Care with Care cover?
How is the service paid for?
Social Services typically provide support through Attendance Allowance, Fairer Charging, Direct Payment or Full Funding. Generally, this help will be means assessed and is arranged through Social Services following assessment. Referrals can be made either by the GP or are arranged following discharge from hospital.
Attendance Allowance is a tax-free benefit for people aged 65 or over who need help with personal care because they are physically or mentally disabled. Attendance Allowance is not usually affected by any savings or income you may have.
-Your disability is severe enough for you to need help caring for yourself
-You are over 65 years old
This is a service provided by Oxfordshire County Council Shared Services. The service reviews a person’s financial situation and works out how much they will be asked to contribute towards its cost.
These are local council payments for people who have been assessed as needing help from Social Services and who would like to arrange and pay for their own care and support services.
This is available to people who have no savings and are unable to contribute to their payments.
Health Funding HART (Home Assessment Reablement Team) Care:
Oxford County Council and the NHS cover funding for care that is provided following a stay in hospital where a person requires extra support to help them to become as independent as possible at home. This service provides short-term care and can be up to 6 weeks after leaving hospital.
This is fully funded care for people who do not require care in an NHS acute hospital but who nevertheless require a high degree of ongoing health care. The largest group who receive continuing care are those with a seriously life limiting or terminal condition.
What happens next if help is needed?
Will I be assigned a specific carer?
This will of course depend on a person’s specific circumstances and preferences. Most commonly, you will meet the same staff member on a regular basis so as you can build a relationship. Any new staff members that will be coming in to the home will be introduced by someone already known to you.
Is your service confidential?
Absolutely. All information surrounding our relationship with you is covered by the GDPR (General Data Protection Regulations) and our own confidentiality policy, available on request. We can of course address any specific concerns during our initial consultations.