FAQ.

We have tried to field a few of the more commonly asked questions but please contact us if anything is unclear or you need further information.

Frequently asked questions

What hours do Care with Care offer?

Services are available 7 days a week, 365 days a year, between 7am and 7pm. Clients have full say in the provision and the timing of visits. We will try to make our visits as close to the times you prefer but staff shortages and incidents beyond our control may mean that the times vary.



Is Care with Care open over Christmas and New Year?

Services are available throughout the year but are limited on Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day. Services will be provided where a vulnerable, elderly person would be at risk if left alone.



Do Care with Care cover nights?

Unfortunately, this is not a service that is available at present.



What area do Care with Care cover?

Care with Care covers Eynsham and the surrounding villages within a ten-mile radius. This includes: Appleton, Barnard Gate, Bladon, Botley, Cassington, Church Hanborough, Combe, Cumnor, Ducklington, Eynsham, Farmoor, Freeland, Filchampstead, Hardwick, Long Hanborough, Parklands, North Leigh, South Leigh, Standlake, Stanton Harcourt, Sutton, Witney, Woodstock, Worton and Yarnton We can discuss individual cases so please contact us with your situation.



How is the service paid for?

Our service can be paid for in a number of ways, depending on your financial and medical circumstances; through private arrangement, Social Services or a variety of health funding schemes. Private: If you wish to pay privately then arrangements can be made simply by contacting us. Social Services:
Social Services typically provide support through Attendance Allowance, Fairer Charging, Direct Payment or Full Funding. Generally, this help will be means assessed and is arranged through Social Services following assessment. Referrals can be made either by the GP or are arranged following discharge from hospital. Attendance Allowance:
Attendance Allowance is a tax-free benefit for people aged 65 or over who need help with personal care because they are physically or mentally disabled. Attendance Allowance is not usually affected by any savings or income you may have. You may be entitled to Attendance Allowance if: -You have a physical or mental disability
-Your disability is severe enough for you to need help caring for yourself
-You are over 65 years old Attendance Allowance is normally paid directly into an account of your choice. This may be your own bank or building society account but may also the account of a guardian. Fairer Charging:
This is a service provided by Oxfordshire County Council Shared Services. The service reviews a person’s financial situation and works out how much they will be asked to contribute towards its cost. Direct Payments:
These are local council payments for people who have been assessed as needing help from Social Services and who would like to arrange and pay for their own care and support services. Full Funding:
This is available to people who have no savings and are unable to contribute to their payments.

Health Funding HART (Home Assessment Reablement Team) Care:
Oxford County Council and the NHS cover funding for care that is provided following a stay in hospital where a person requires extra support to help them to become as independent as possible at home. This service provides short-term care and can be up to 6 weeks after leaving hospital.

Continuing Care:
This is fully funded care for people who do not require care in an NHS acute hospital but who nevertheless require a high degree of ongoing health care. The largest group who receive continuing care are those with a seriously life limiting or terminal condition.



What happens next if help is needed?

Inquires can be made with us directly. This can be done yourself or on your behalf by a family member, a guardian, a GP, a District Nurse or by Social Services. After discussing your circumstances with our Registered Care Manager, the next step will be a consultation meeting at your home, either on your own or accompanied by family or friends. If assistance is to be provided, we will arrange another meeting to complete all the Initial assessment paperwork and a Risk Assessment. This is to ensure that services provided are delivered in a manner that is safe to all involved. We then compose a Care Plan, tailored to your specific circumstances. The plan will be designed around the views and preferences our client has expressed and will provide continued opportunities for choice adjustment. All care plans are reviewed on a regular basis. The plan will detail how a person’s needs will be met and also how someone can ask for additional help if needed.



Will I be assigned a specific carer?

This will of course depend on a person’s specific circumstances and preferences. Most commonly, you will meet the same staff member on a regular basis so as you can build a relationship. Any new staff members that will be coming in to the home will be introduced by someone already known to you.



Is your service confidential?

Absolutely. All information surrounding our relationship with you is covered by the GDPR (General Data Protection Regulations) and our own confidentiality policy, available on request. We can of course address any specific concerns during our initial consultations.